Best Practices

What Rev and GTM Ops Leaders Need to Know About Observability

Back in 2021 at Dreamforce, I spoke about what makes a mature revenue ops system.  It hasn’t changed much, except that in a world where an Autonomous GTM engine is possible, Observability is now both the pinnacle of maturity, and a foundational requirement. You Can’t Scale Autonomous Systems Without It In the world of DevOps, observability is a well-established principle.

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observability
Best Practices

From Dark to Daylight with Observability

Observability is literally about seeing. Most marketing ops teams are feeling their way in the dark. Systems and processes are not fully documented, change management is generally inadequate across web, marketing and sales ops teams, and SaaS vendors aren’t as transparent as they could be about outages and incidents, and remediation plans. So when markops pros first grasp the idea

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privacy risks
Best Practices

The Hidden Privacy Risks in Your Sales and Marketing Stack

The reality is that sales and marketing stacks process vast amounts of personal data—names, emails, phone numbers, behavioral tracking, and even sensitive financial or demographic details. Without rigorous privacy testing and monitoring, organizations can unknowingly expose customer data to security vulnerabilities, compliance violations, and reputational harm.

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Google's cookie dilemma and the impact on martech
Best Practices

Google’s Cookie Dilemma and the Impact on Martech

Google’s cookie dilemma is highlighted by an increasing monopoly risk with regulators, and perhaps an unintended impact on martech vendors that would dramatically change how brands interact with prospects and customers.

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rising tide of gdpr prosecutions
Best Practices

The Rising Tide of GDPR Prosecutions

Who’s Getting Fined, How Much, and Why Compliance Matters Now More Than Ever In the last year, regulatory bodies in the European Union and other jurisdictions have significantly ramped up their enforcement of data privacy laws, particularly those related to the General Data Protection Regulation (GDPR). Fines for data privacy violations have skyrocketed, and companies across a wide range of

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AI Model Drift
Best Practices

How to Mitigate AI Model Drift in Dynamic Environments

AI systems are increasingly becoming integral to various industries, from healthcare to finance. However, maintaining the performance of AI models over time can be challenging due to model drift, where the model’s accuracy degrades as the input data evolves.

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