Best Practices

The Reality of Marketing Automation Without Testing

How many times have you checked a marketing campaign to make sure that it’s functioning correctly? Has your heart skipped a beat before you run a nurture campaign? How about triple-checking that your lead scoring is set up flawlessly for a page on your website? These are things that so many marketing ops professionals stress about daily. Why put yourself

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The Quality Revolution is Coming for SaaS

In three different roles across my career, I was introduced to Deming and the Toyota Lean Quality Methodology.  I lived the most recent technology iteration, agile methodologies, when I was lucky enough to work for Robert Holler and Denise Grey at VersionOne.  I went on to experience the initial format – true Lean Manufacturing – at Genie – a really

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Oh, the fun of silo’d teams

One of our customers told us about a new use case a couple of weeks ago – using our tool to let their cross functional teams test against Marketo Configurations.  And thinking of all the crap test data I’ve cleaned out of SFDC and Marketing automation instances, I’m not surprised this is a thing. Please excuse my lame attempt at

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Stealing Radical Hospitality from the Atlanta Mission (a homeless shelter)

This summer, as we prepared to launch V2 of our platform to the world, we spent a bit of time on our values again.  I was lucky enough that Heather Clarson is my cousin- in addition to an incredible career at Coca-Cola, she now leads development at the Atlanta Mission, a homeless shelter.  She took me through their values, and

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