Ranjeet Minampally is Stack Moxie’s Senior Director of Product Engineering with an IT background. He has been a career-long advocate of servant leadership and strategic product roadmapping, and now supports Stack Moxie in finding new ways to deliver solutions in the world of marketing operations. Dealing with the errors and issues that inevitably come up in the world of marketing
When creating a transparent marketing and sales organization, ensuring everyone understands the company’s tech stack and how each piece fits together is essential. From questions about capacity to considering new technology, the first step is to provide define the purpose of each tool to assess if each is meeting the needs of the business. First, here is an example of
As part of a look at how communication serves to benefit your team’s trust, especially related to errors and outages, it’s important to view error maturity as its own (though related) component to be evaluated and optimized. Along with a process for reporting errors to employees and customers, a mature organization also has a list of errors that acknowledges their
As your organization grows and operations become spread out, communication acts as the key to ensuring that teams and projects are aligned. Good communication signals maturity, and setting your team up with set processes that nurture this practice will prevent unnecessary stress, outages, and distrust. A Journey to Communication Thinking back to when you first started our in your career,
The month of June is widely known as Pride Month and this has led the marketing world to push many companies to switch their logos to includes LGBTQIA+ flags until the 30th. No initiatives, no volunteering, no fundraisers. The stores fill with pride and ally-friendly merchandise and slowly moves to the discount rack in July. This representation is needed, but
Keeping everyone in the loop at your organization about what’s going on in terms of projects, outages, and your tech stack is a precursor for an efficient company-wide process. Publishing service-level agreements (SLAs) benefits both you and the entire team while clearing up communications to establish realistic expectations. Here is a list of the SLAs you should be sharing with
Transparency can be scary. Especially at a company when failures are certain to happen. AKA every company. #failshappen. It is natural to want to cover up the low points, whether to keep your team, and yourself looking good or to not worry teammates about challenges that might not affect them anyway. So much of what happens in modern ops teams
To create a blameless post mortem culture start by removing the personal elements of why a failure happened
Automaton is now Stack Moxie We have changed the name to celebrate our customers and the tech stacks they manage
Marketing succession planning equipping your teammates with your knowledge skills and technology to ensure their continued success
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