Most business systems users of AI won’t have a data science team, train their own model or even create sophisticated embeddings to manage their enterprise prompts. For most, an LLM is just a third party tool in their technology stack.
The last mile is where your system meets third party AI. The last mile is where everything breaks today, and tomorrow, it will break at the speed and complexity of AI.
Who cares how great the response was, if the system answered your customer 7 minutes after they abandoned the chat? Who cares if the LLM was spot-on, if its response was based on the first 50 characters of your FAQ.
Analysis of the 5 of the Last Mile Problems
An article from Ian Xiou in Towards Data Science
Copyright 2024 All Rights Reserved